Comments for Doug-Liberations http://dougdotson.agrrmag.com by Doug Dotson Mon, 23 Jan 2012 12:26:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Used Glass by Ira Turner http://dougdotson.agrrmag.com/used-glass/comment-page-1/#comment-15 Ira Turner Mon, 23 Jan 2012 12:26:48 +0000 http://dougdotson.agrrmag.com/?p=47#comment-15 Doug, It seems to me that your education in glass is lacking. As a glass shop owner, I want to put in new glass for many reasons. 1. It's cleaner and less likely to leak due to insufficient preparation. 2. It's quicker, no time wasted cleaning the old sealants. 3. There are no scratches or pits, so the customer is happier. 4. I make more money from new glass than recycled glass. Please note, safety did not come up in any of these reasons. I would not install a used windshield because they always have some form of "road rash" which can affect visibility, but side and back lites are a different issue. If you are correct in your statement "at some point the glass is going to break ", then every car on the road is in danger, because once you drive out the dealer's door with your new car, EVERY piece of glass on that car is used, and "at some point the glass is going to break " Wake up, that statement is not logical. You seem to feel that taking a glass out of one car, and placing it in another car, somehow makes it unsafe. I've only been in this business 50 years but I've never heard anyone try to back up that concept. I'm not pushing for installing used glass that is damaged or badly scratched, but the blanket statement condemning used glass is just not supportable ( in my opinion). Ira Turner Doug,

It seems to me that your education in glass is lacking.

As a glass shop owner, I want to put in new glass for many reasons.
1. It’s cleaner and less likely to leak due to insufficient preparation.
2. It’s quicker, no time wasted cleaning the old sealants.
3. There are no scratches or pits, so the customer is happier.
4. I make more money from new glass than recycled glass.

Please note, safety did not come up in any of these reasons.

I would not install a used windshield because they always have some form of “road rash” which can affect visibility, but side and back lites are a different issue.

If you are correct in your statement “at some point the glass is going to break “, then every car on the road is in danger, because once you drive out the dealer’s door with your new car, EVERY piece of glass on that car is used, and “at some point the glass is going to break ”

Wake up, that statement is not logical.

You seem to feel that taking a glass out of one car, and placing it in another car, somehow makes it unsafe. I’ve only been in this business 50 years but I’ve never heard anyone try to back up that concept.

I’m not pushing for installing used glass that is damaged or badly scratched, but the blanket statement condemning used glass is just not supportable ( in my opinion).

Ira Turner

]]> Comment on Used Glass by Jim Sears http://dougdotson.agrrmag.com/used-glass/comment-page-1/#comment-12 Jim Sears Thu, 19 Jan 2012 00:00:47 +0000 http://dougdotson.agrrmag.com/?p=47#comment-12 Doug, Thanks for a great article. I can tell you, as a 35 year veteran of the Auto Glass replacement industry, that this is NOT a new topic. For many years, I have often wondered in amazement, why someone would purchase a "Top of the Line", SUV or Luxury vehicle, not blink at a $70,000 price tag, but when it comes to replacing such and important component, as the front windshield, go to great pains to find "The Lowest Bidder". In my opinion, the only real defense of safe installation practice, is communication as well as education of your customers. Keep preaching from the highest peak in Waco, my friend! I will do the same here in Atlanta. We won't convert all of 'em, but I will go home at night knowing that I provide the best quality, and service out there. Best of Luck, Respectfully, Jim Sears, GlassPro of Atlanta Doug, Thanks for a great article. I can tell you, as a 35 year veteran of the Auto Glass replacement industry, that this is NOT a new topic. For many years, I have often wondered in amazement, why someone would purchase a “Top of the Line”, SUV or Luxury vehicle, not blink at a $70,000 price tag, but when it comes to replacing such and important component, as the front windshield, go to great pains to find “The Lowest Bidder”.

In my opinion, the only real defense of safe installation practice, is communication as well as education of your customers. Keep preaching from the highest peak in Waco, my friend! I will do the same here in Atlanta. We won’t convert all of ‘em, but I will go home at night knowing that I provide the best quality, and service out there.

Best of Luck, Respectfully,
Jim Sears, GlassPro of Atlanta

]]> Comment on Used Glass by Daniel Dinu http://dougdotson.agrrmag.com/used-glass/comment-page-1/#comment-11 Daniel Dinu Tue, 10 Jan 2012 09:02:28 +0000 http://dougdotson.agrrmag.com/?p=47#comment-11 Due to continous deterioration of economical environment, final customers' trend is to spend as less as possible on unexpected damages that occure in motor traffic. As a geographical and psychogical particularity, we, here in the Balkans, raised to the rank of everyday habit the minimal expenses. That is why, as independent AGRR actors, we face everyday "poor" customers aiming for used (or "second hand") glasses to be replaced onto their vehicles. (Just for the record: some of them ride on beemers and MB-s, not necessarilly very old !). To cover our risks, we ask customer to sign onto the Installation/Replacement Order that he/she is aware about the risk of recycled/pre-used glass and will not demand extra warranty for the job. On the other hand, for vehicles older than 10 years and only for back lites/quarter lites and non-structural glasses, we even encourage the use of salvaged items, as the condition is not critical, as long as the defrost/demist grid is in good condition. We take even pride of the preservation of the natural environment, claiming a minimization of the Carbon trace due to energy and debris savings. To conclude: I, personally, as a 25 years expertised technician, embrace the use of salvaged glasses under described circumstances with the strong remark that safety and common sence are mandatory. With respectfull appreciation of your efforts for safety and expertise, from a far-far away Galaxy, Daniel, Dr.Parbriz, Galati/Romania/Europe Due to continous deterioration of economical environment, final customers’ trend is to spend as less as possible on unexpected damages that occure in motor traffic. As a geographical and psychogical particularity, we, here in the Balkans, raised to the rank of everyday habit the minimal expenses. That is why, as independent AGRR actors, we face everyday “poor” customers aiming for used (or “second hand”) glasses to be replaced onto their vehicles. (Just for the record: some of them ride on beemers and MB-s, not necessarilly very old !).
To cover our risks, we ask customer to sign onto the Installation/Replacement Order that he/she is aware about the risk of recycled/pre-used glass and will not demand extra warranty for the job.
On the other hand, for vehicles older than 10 years and only for back lites/quarter lites and non-structural glasses, we even encourage the use of salvaged items, as the condition is not critical, as long as the defrost/demist grid is in good condition. We take even pride of the preservation of the natural environment, claiming a minimization of the Carbon trace due to energy and debris savings.
To conclude: I, personally, as a 25 years expertised technician, embrace the use of salvaged glasses under described circumstances with the strong remark that safety and common sence are mandatory.

With respectfull appreciation of your efforts for safety and expertise, from a far-far away Galaxy,

Daniel, Dr.Parbriz, Galati/Romania/Europe

]]> Comment on Used Glass by Bud http://dougdotson.agrrmag.com/used-glass/comment-page-1/#comment-10 Bud Tue, 10 Jan 2012 02:27:51 +0000 http://dougdotson.agrrmag.com/?p=47#comment-10 Ok Doug, but what if an insurance company insisted they would only pay for a used part, encapsulated back glass with hinges, and the customer had full glass coverage and no deductible? They stated the local body shop had no problem installing a used part, when I refused to short change the customer. Well, we fought them, they lost that battle, but how many won't fight, and cave into the short changing of the consumers by the insurance industry who doesn't care at all about the consumer??? Shops have a huge battle to inform, and educate the consumer. How can anyone warranty a used glass part..... you can't. The Auto glass industry really needs to become more professional, and right now before it is too late. Ok Doug, but what if an insurance company insisted they would only pay for a used part, encapsulated back glass with hinges, and the customer had full glass coverage and no deductible? They stated the local body shop had no problem installing a used part, when I refused to short change the customer.

Well, we fought them, they lost that battle, but how many won’t fight, and cave into the short changing of the consumers by the insurance industry who doesn’t care at all about the consumer???

Shops have a huge battle to inform, and educate the consumer. How can anyone warranty a used glass part….. you can’t.

The Auto glass industry really needs to become more professional, and right now before it is too late.

]]> Comment on Used Glass by Jeff http://dougdotson.agrrmag.com/used-glass/comment-page-1/#comment-9 Jeff Mon, 09 Jan 2012 22:06:00 +0000 http://dougdotson.agrrmag.com/?p=47#comment-9 There is hardly anything in the world that someone cannot make and sell a little cheaper and the people who consider price alone are that person's lawful prey. It's unwise to pay to much, but it's worse to pay to little. When you pay to much, you lose a little money -- that's all. When you pay to little, you sometimes lose everything because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot - it can't be done. If you deal with the lowest bidder it's well to add something for the risk you run and if you do that you will have enough to pay for something better. There is hardly anything in the world that someone cannot make and sell a little cheaper and the people who consider price alone are that person’s lawful prey. It’s unwise to pay to much, but it’s worse to pay to little. When you pay to much, you lose a little money — that’s all. When you pay to little, you sometimes lose everything because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot – it can’t be done. If you deal with the lowest bidder it’s well to add something for the risk you run and if you do that you will have enough to pay for something better.

]]> Comment on Perseverance by Amanda http://dougdotson.agrrmag.com/perseverance/comment-page-1/#comment-8 Amanda Wed, 30 Nov 2011 19:22:25 +0000 http://dougdotson.agrrmag.com/?p=39#comment-8 I love the message behind this story! What a great way to look at a tough situation! Trying to look at things from the customer's side of things can make a huge shift in how you handle a situation. If more people took the time to look at things that way the world would be a better place! Thanks! I love the message behind this story! What a great way to look at a tough situation! Trying to look at things from the customer’s side of things can make a huge shift in how you handle a situation. If more people took the time to look at things that way the world would be a better place! Thanks!

]]> Comment on Business Practice by iamhrren http://dougdotson.agrrmag.com/business-practice/comment-page-1/#comment-3 iamhrren Thu, 28 Oct 2010 01:40:00 +0000 http://dougdotson.agrrmag.com/?p=17#comment-3 how many people you know can make 20 free throws in a row....ever? I made 35 in a row ....once, and another time, made 40 out of 42(we had to make 40 free throws before we could leave basketball practice), but those were the only times. I considered myself way above average. how many people you know can make 20 free throws in a row….ever? I made 35 in a row ….once, and another time, made 40 out of 42(we had to make 40 free throws before we could leave basketball practice), but those were the only times. I considered myself way above average.

]]> Comment on Recognition by Barrett Whittington, SPHR http://dougdotson.agrrmag.com/recognition/comment-page-1/#comment-2 Barrett Whittington, SPHR Wed, 21 Jul 2010 13:48:50 +0000 http://dougdotson.agrrmag.com/?p=6#comment-2 I have had the pleasure of working with Doug for over 5 years and I feel the reason he has such an impact is his work ethic and continual effort to do the right thing for all parties for no other reason but living his code of values. I have had the pleasure of working with Doug for over 5 years and I feel the reason he has such an impact is his work ethic and continual effort to do the right thing for all parties for no other reason but living his code of values.

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